Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,500 reviews

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Fairmont Orchid - Hawaii - Image 1
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1 North Kaniku Drive, Waimea, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,500 reviews

TripAdvisor Rating  4.5/5  6,144 reviews

Certificate of excellence 2025

Relaxing Stay - Wonderful Staff

TripAdvisor rating 5.0/5

David K TripAdvisor review

We don't usually write hotel reviews, but felt compelled to because the staff of this hotel has been so wonderful. Special thanks to Keani, Tina, Marie, Sampson and everyone else who works at this magical place. The property is like a Hawaiian Zen garden and everyone working here couldn't have been nicer. We needed some R&R ahead of a major life event and this property delivered in the best way possible. If you are considering staying here, pull the trigger!

Customer review rating 4.0/5

Jim O. Families - Confirmed reviews ALL

The staff, main entrance, breakfast brunch and pool where all superior. Bathrooms where dated and shown wear/tear and the food experience at the Brown House was lacking (we only kept 1 of the 3 reservations after our first dining experience). On a personal dad note - the towel counter staff, by adult pool, really didn't like me grabbing towels before they open for my 4yr old daughter. Regretfully the pool stairs, chairs, and shade off the palm trees is ideal for 7-9am pool time. Eventually another guest told me about the pool towels I could grab with wrist band by the Brown House.

Mahalo for sharing your thoughtful feedback, and for choosing our property for your family getaway. We’re so glad to know your stay offered moments of relaxation, and that the warm service from our team, the peaceful pool setting, and our breakfast experience made a positive impression. It’s always rewarding to hear that our guests feel cared for during their time with us. At the same time, I want to genuinely thank you for sharing the areas where we could have done better. I’m sorry to hear your experience at Brown’s Beach House didn’t meet your expectations. Your feedback has been shared with our culinary leadership, and we appreciate you giving us insight into why you chose not to return after your first visit. I also understand how important those early morning pool moments are—especially when traveling with a young child. I'm sorry that your interaction with our towel counter team left you feeling uncomfortable. Those quiet morning hours are often some of the most special, and we’re reviewing how we can better support early risers like you in a more thoughtful and welcoming way. Your feedback regarding the room views and the condition of the bathrooms is also very much appreciated. We're continually working to enhance the guest experience, and your comments help us prioritize the details that matter most. If your travels bring you back to Hawai‘i, I would truly welcome the opportunity to personally assist with your arrangements and ensure that your next visit is as seamless and enjoyable as it should be—from arrival to farewell. Please don’t hesitate to reach out to me directly when you’re ready to return. With warm aloha, Barbie Nakamura Director of Quality

Beautiful

TripAdvisor rating 4.0/5

GlobetrotterBella Families - TripAdvisor review

1317 south tower Pros: Free, convenient parking Water bottles provided with water stations all over the grounds 24 hour pool and fitness center Cons: Room didn’t have black out shades Room not cool enough at night. Far from all the shopping and restaurants Check in was super easy. The lady checking us in was very friendly and informative. We dropped of our luggage in the front and it was in the room before we even got to it. The room was spacious. We got a two queen bed room. The beds were comfortable. It did get pretty hot at night. It would wake me up because it was just muggy. I do take my own fan on vacation, so this helped. The room also has a couch and table. They have complimentary nespresso coffee and tea. If you like tea, they have the best earl grey tea that I have had in quite a while. There is a mini fridge that worked well. The closet has enough hangers. An iron is provided. A safe is available. Bathroom: spacious. It had a standing shower on one side and a tub with shower on the other. The vanity had two sinks. The toilet is separated by a door. They had plenty of towels. Toiletries include shampoo, conditions, shower gel and lotion. The grounds: beautiful. You really feel like you’re in paradise. Beach: small, but perfect for the amount of people there. There was plenty of lounge chairs. No natural shade was available. They did have some chairs with cover for rent. You can snorkel right off the beach and see some pretty fish and turtles. Towels were available at the rental hut. They do have waiter service. Expect resort prices. For two cocktails plus tip, it was $50. Pool: loved that it was open 24/7. Plenty of lounge chairs. Amenities: I used the gym. It was clean with plenty of equipment. They had towels, including cool towels. Tips: there’s a two grocery stores nearby.

Thank you so much for sharing such a thoughtful and detailed review of your stay with us. We're so pleased to hear that you found our grounds beautiful, your check-in smooth, and the amenities convenient and enjoyable—from the complimentary Nespresso and teas (we agree, the Earl Grey is a guest favorite!) to the fitness center and 24-hour pool access. It’s also wonderful to know you found your room spacious and comfortable, and that our bell services had your luggage in place before you arrived—seamless experiences like that are exactly what we aim for. We do, however, want to thank you for your candid notes regarding the room temperature and lack of blackout shades. Guest comfort is a top priority for us, and your feedback has been shared with our Rooms team for further review as we continue to enhance our guest experience. We’re delighted you were able to enjoy the beach, snorkeling, and even spot a turtle or two—such a special part of staying here on the Kohala Coast. We hope we’ll have the pleasure of welcoming you back to our island paradise again soon. With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 3.5/5

John L. Solo - Confirmed reviews ALL

The location and amenities are absolutely amazing. I was there for a wedding and it was beautiful. However, an hour after checking out I noticed I left two shirts in my room. I went straight to the front desk and they weren’t able to locate the shirts! They didn’t even attempt to check the room. I’m 10000% positive they were left in the drawer and I never got my shirts. Not a huge deal monetarily, but I thought a hotel of this caliber would have handled this issue better. Left me disappointed.

Mahalo for taking the time to share your feedback. We’re so glad to hear that you enjoyed the beauty of the resort, the quality of our amenities, and the special occasion you joined us for. That said, I’m truly sorry your experience ended on a disappointing note. I want to personally apologize for the frustration surrounding your missing shirts. We’ve followed up with both our housekeeping and security teams, and unfortunately, nothing has been turned in to date. I completely understand how disheartening it is to leave something behind and feel the response wasn’t as thorough or helpful as it should have been—especially when you're confident about where it was left. Your comments about the lack of follow-through at the desk are well taken, and they’ve been shared with our team so we can use this as a moment to improve how we respond to lost item concerns in the future. We also appreciate your feedback about pickleball court access. Your perspective on value and guest inclusions is important, and I’ve passed that along to our leadership team for review as we continue to enhance the overall guest experience. Please know that we take all feedback seriously, and it’s especially important to us when a guest like yourself has a great overall stay but leaves feeling disappointed by one aspect. We’d love the opportunity to welcome you back and provide the warm, seamless experience we’re known for. With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 4.0/5

Tabitha T. Friends - Confirmed reviews ALL

I love Hawaii and I have not travelled since covid. The Orchid was the last place I went to and the first place I went back to ! It was very relaxing and everyone was friendly and welcoming as usual. However there was just one thing ..on my last visit I was always greeted on the phone and in person with ‘Aloha’. This time, barely any staff said aloha or mahalo. It’s a small thing but I definitely feel like Hawai’i isn’t quite Hawai’i without it.

Thank you so much for choosing to return to or property as your first trip back to Hawai‘i—it means a great deal to us that your journey began and resumed here with us. We’re so glad to hear your visit was relaxing and that you felt welcomed by our team. Your feedback about the spirit of aloha is deeply appreciated. You're absolutely right—words like “Aloha” and “Mahalo” are small but powerful ways we reflect the heart of Hawai‘i, and we sincerely regret that this warmth wasn’t felt as consistently during your stay. We'll be sharing your comments with our team as a reminder of how important these meaningful touches are to the experience. I'm also sorry to hear about the scratch on your bottle. You should be receiving one from us soon! We hope it won’t be too long before we can welcome you back again. Until then, mahalo nui loa for your loyalty and your thoughtful feedback. With warm aloha, Barbie Nakamura Director of Quality

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.