Fairmont Banff Springs

Customer review rating (ALL Rating) 4.7/5 5,289 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,289 reviews

TripAdvisor Rating  4.4/5  9,765 reviews

Certificate of excellence 2025

Exceptionally beautiful and unique property... does not disappoint!

TripAdvisor rating 5.0/5

Suzanne W TripAdvisor review

Absolutely once in a lifetime experience on so many levels. 10/10 would highly recommend! Andrea in the Gold Lounge made our stay beyond beautiful, truly she helped us find the most comfortable room and is an absolutely exceptional presence at this property. Tina in the Gold Lounge made every morning a treat with her beautiful smile and outstanding coffee. Eat at 1888 inside the hotel for an amazing Alberta beef experience. Morgan was our server and his humble wit was matched by his gorgeous smile. A must see, do, and go!

Thank you so much for the rave review and for mentioning our esteemed colleagues personally. We will certainly let them know that you appreciated their service and attention. We hope you will return again in the future! ~ Fairmont Banff Springs

Customer review rating 3.5/5

Patrycia P. Families - Confirmed reviews ALL

Beautiful scenery from the terraces. Love the indoor and outdoor pool area.

Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are happy to see that you enjoyed the pools very much! I noticed that you rated the overall experience however a little lower. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Thomas H. Business - Confirmed reviews ALL

Staying for a conference. I did receive an upgrade to Fairmont Gold room but not all the perquisites. Banff hotel is always amazing, historic and I could stare at the views for hours (and did). The staff at the hotel are always attentive and strive to meet every expectation - this was the standard again with this stay. Minor issues were responded to rapidly. I really liked the texts during the stay - struck the correct balance as another channel of communications and not being intrusive - so really well done.

Customer review rating 5.0/5

Kirsty L. Families - Confirmed reviews ALL

What a wonderful experience. Our one special night of luxury in the middle of a longer trip. Such a shame we couldn't stay longer to take advantage of the pool and spa and Sunday brunch. Thank you!

Thank you for your kind words about your stay. We are delighted to hear you enjoyed your room and the views. It is my pleasure to share with you that our Housekeeping team sends all of our used soap bars to Clean the World. If you are interested to learn more about Clean the World, you can visit their website at cleantheworld.org. We hope you can return soon to experience our pool, spa, and Sunday Brunch. Warm regards, Lori Osinga Executive Assistant Fairmont Banff Springs

Customer review rating 4.5/5

Michael G. Friends - Confirmed reviews ALL

This is a really beautiful hotel. Our room was rather small, with a small closet, and small bathroom. The location of the hotel is amazing.

Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations fully due to the size of the washroom & guestroom on the 2nd floor. The Fairmont Banff Springs is a unique property. As a UNESCO World Heritage site, much of our original structure has been maintained and as caretakers of this property, we always keep our heritage in mind. In some cases, also, our infrastructure or architecture does not allow for large variances when we renovate and therefore we do our best to ensure a level of luxury still exists, where space may not. We appreciate your honest feedback and thank you for your comments. Yours sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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