Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 566 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Hotel extras

  • Set in an ideal location for coastal walks and cycling, with spectacular views at sunset.

  • A buffet restaurant that offers a fresh, seasonal menu, including Japanese and Western foods.

  • Evening socials and nightcaps in the lounge daily, plus self-service beer and soft drinks.

  • Modern pool with three unique water slides, a lazy river, and a tranquil adults-only area.

  • Host meetings and events, including banquets for up to 600, in one of our 8 meeting rooms.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  566 reviews

Customer review rating 2.5/5

Maruyama T. Families - Confirmed reviews ALL

宿泊者に対しエレベーターが少ないのか結構待たされます。

Customer review rating 4.5/5

Katherine T. Families - Confirmed reviews ALL

We enjoyed having access to the pool and water slides and the buffet meals were excellent. The manager and staff at the front desk were very accommodating and friendly. They made our stay that much more enjoyable and we’re so grateful for their hospitality and service. Some concerns we had that might prohibit our return involved some of the lifeguards who were a bit overzealous, which is unfortunate since there were other pool staff who were very friendly and kind. It made our use of the pools a bit sour and we didn’t feel welcome. On top of that, the room we stayed in had a musky odor and it was warm. We could not make the room temperature cool enough to sleep comfortably at night.

Customer review rating 3.0/5

Debra F. Families - Confirmed reviews ALL

Very poor air conditioning. Marginal food.

Customer review rating 4.5/5

Jonathan H. Business - Confirmed reviews ALL

The hotel and staff were great. The only changes that I recommend are upgrading the coin laundry facilities and opening the beverage bar for coffee in the morning.

Customer review rating 3.0/5

Harayukako Families - Confirmed reviews ALL

ホテルは最初が肝心。いくら素敵なホテルでも最初にホテルに入った瞬間、ホテルマンの方がしっかりとウェルカムな対応をとってくれないと幻滅する。え？お客様だけど？って思う。15時頃、チェックイン時間に荷物もいっぱい持ってる客がいて、ロビーにはたくさんのスタッフさんがいました。誰も荷物をカートに置いてくれたり声を掛けなかった。フロント対応スタッフも、チェックインにきた客にようこそお越しくださいました。と、言うべきでは？一番嫌だったのが入口付近にふたりのおじさんスタッフが笑顔で会話してました。私たちに一言も声を掛けず、話に夢中でした。お客様に反応できないのであれば接客業辞めた方がいい。 あと、海のアクティビティなんでフロントで予約できないの？ 今空いてるとか分からないの？ フロントやツアーデスクで予約したい旨伝えて、電話というものがあるんだから電話で向こうに伝えればいい話。なんでゆっくり休みにきた客が動かなきゃいけないの？ それにウォーターアスレチックも1泊一回なのなんで？制限時間あるんだし、繁忙期じゃなければスカスカなんだから泊まる日と帰る日どっちも遊べるようにしてほしい。プールは入れるのにややこしい。 あと、オールインクルーシブをうたってるくせに飲み物とかケチくさい。ドリンクバーあるとしたって部屋にもミネラルウォーターのペットボトルぐらい置くべき。それかウォーターサーバーの機械エレベーター前だけじゃなくて奥の方の部屋の人の為にも奥にも設置すべき。 じゃなかったら夜中以外ドリンクバー稼働させるか、部屋にたくさんの飲み物持って行けるように飲み物運べるもの用意すべき。なんで時間で区切るの？機械の掃除したいなら23時とか0時にすべき。 ホテルは素敵だったけど、ホテルのスタッフ、ホテルのシステムにモヤッとするホテルだった。人に勧めるとしたらプールのスライダーだけかな。

Other web-users rate our hotel

  • 503 reviews 6.5/10 Location
  • 1,113 reviews 7.3/10 Room
  • 941 reviews 6.4/10 Service
  • 43 reviews 4/10 WiFi
  • 850 reviews 6.9/10 Amenities
  • 694 reviews 8.5/10 Pool
  • 532 reviews 8.2/10 Value
  • 484 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.