Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,274 reviews

Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
Fairmont Mayakoba - Image 3
Fairmont Mayakoba - Image 4

Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,274 reviews

TripAdvisor Rating  4.6/5  8,201 reviews

Certificate of excellence 2025

Amazing eco tour!!! Must do!!!

TripAdvisor rating 5.0/5

jennamarie929 Couples - TripAdvisor review

We took the eco tour with the bike and boat tour, and we stopped at the beautiful cave cenote, butterfly sanctuary, and bee hives. I loved the cenote!!! Mauricio and Ivan did an excellent job navigating us through the tour. They are so friendly and knowledgeable.

Dear Jennamarie, Thank you for your wonderful feedback regarding our eco tour! We are delighted to hear that you enjoyed the beautiful cenote and appreciated the expertise of Mauricio and Ivan. Your enthusiasm truly captures the essence of our offerings, and we hope to welcome you back for more adventures in the future. Best regards, Fairmont Mayakoba

Unforgettable Stay!

TripAdvisor rating 5.0/5

Lauren P TripAdvisor review

We just returned from six unforgettable nights at the Fairmont Mayakoba, staying in a beachfront casita, and it was truly paradise. The room was stunning—spacious, serene, and just steps from the sand with the most breathtaking view of the Caribbean Sea. Waking up to the sound of the ocean and having coffee on our private terrace was absolute heaven. The entire resort is a dream. From the pristine beaches and crystal clear pools to the lush, jungle-like surroundings and mangrove canals, everything feels both luxurious and deeply connected to nature. The boat ride through the canal was a peaceful and scenic experience, and snorkeling at the reef just offshore was a highlight for our family. The bikes provided for guests made it fun and easy to explore the grounds, and the spa was the perfect place to unwind. We were also blown away by the culinary experience. Every meal, from beachside ceviche to handcrafted cocktails at sunset, was delicious and beautifully presented. But as incredible as the setting and food were, what made our stay truly exceptional was the staff. We cannot say enough about our butler team, Fernanda Salgado and Javier Alarcon. They were absolutely phenomenal, warm, professional, and attentive in a way that made us feel genuinely cared for. From arranging activities and suggesting the perfect restaurants to anticipating every need (often before we even asked), they elevated our stay in every possible way. Their kindness, thoughtfulness, and joyfulness set the tone for our entire trip. Fernanda and Javier, you are the reason we’ll be returning. If you’re considering Fairmont Mayakoba, don’t hesitate. It’s not just a beautiful resort, it’s an experience made extraordinary by the people who work there. Five stars doesn’t feel like enough.

Dear Lauren P, Thank you for sharing your wonderful experience at Fairmont Mayakoba. We are thrilled to hear that your stay in a beachfront casita was nothing short of paradise, and that you enjoyed the stunning views and serene atmosphere. It brings us great joy to know that you appreciated the beauty of our resort, from the pristine beaches to the lush surroundings. Your kind words about our culinary offerings and the exceptional service from our butler team, Fernanda and Javier, have been noted with great appreciation. They are indeed valuable members of our team, and we are grateful for their dedication to ensuring our guests have an unforgettable experience. We look forward to welcoming you back for another extraordinary stay and thank you once again for your heartfelt recommendation. Best regards, Fairmont Mayakoba

A perfect stay

TripAdvisor rating 5.0/5

Hugh B TripAdvisor review

What a fantastic stay for my family and me. Service was amazing. Loved our casita. The room was very clean and the bed was comfortable. our butlers Daniel and Alejandro were so attentive. Not to mention how great the food was! We will be back! Everyone made us feel right at home.

Dear Hugh B, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you and your family enjoyed the attentive service from Daniel and Alejandro, as well as the comfort of your casita. It is always our goal to make our guests feel at home, and we appreciate your positive feedback about our clean accommodations and delicious dining options. We look forward to welcoming you back for another wonderful stay! Best regards, Fairmont Mayakoba

Amazing resort

TripAdvisor rating 5.0/5

wvanwass Couples - TripAdvisor review

An AMAZING resort and a FANTASTIC Team! Special thanks to Agustin and Vanessa for taking such great care of us! All food & beverage on property was delicious, we tried all restaurants and it’s hard to pick a favorite. Would highly recommend and we will be back soon for sure!

Dear wvanwass, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our team's efforts, especially Agustin and Vanessa. It is gratifying to know that our dining options met your expectations. We look forward to welcoming you back for another memorable experience. Best regards, Fairmont Mayakoba

Fairmont Mayakoba Wedding!

TripAdvisor rating 5.0/5

Dream26822156594 TripAdvisor review

My wife and I had our wedding at the beautiful Fairmont Mayakoba resort. We had been planning the wedding for over a year and when it finally came to the big day, we couldn't have been happier. Every guest that came absolutely loved their time at the resort. They kept saying that it gave White Lotus vibes. Apart from the beauty of the resort, I would be remise if I didn't talk about the customer service. Everyone, from the bell hop to the front desk to housekeeping etc, everyone at this resort is incredibly nice and helpful. They go out of their way to make you feel comfortable. I cannot express how great everyone who worked their is. Lastly, we thank the Fairmont Mayakoba wedding team, specifically Jaime Alcaron. Jaime was awesome. He helped turn our dream wedding into a reality.

Dear Guest, Thank you for sharing your wonderful experience regarding your wedding at Fairmont Mayakoba. We are truly delighted to hear that your special day lived up to your expectations and that your guests enjoyed their time at our resort. We take immense pride in our team, and your kind words about our staff's dedication and helpfulness are greatly appreciated. It is our goal to provide exceptional service to all our guests, and it is gratifying to know that we succeeded in making your wedding memorable. We will certainly pass on your compliments to Jaime Alcaron and the wedding team, as they strive to create magical moments for our guests. Thank you once again for choosing Fairmont Mayakoba for your celebration. We wish you and your wife all the best in your new journey together. Best regards, Fairmont Mayakoba

In partnership with TripAdvisor

Other web-users rate our hotel

  • 505 reviews 8.1/10 Location
  • 772 reviews 7.8/10 Room
  • 1,495 reviews 7.9/10 Service
  • 11 reviews 0/10 WiFi
  • 902 reviews 7.5/10 Food
  • 703 reviews 8.5/10 Amenities
  • 327 reviews 4.7/10 Value
  • 324 reviews 8.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Riviera Maya