The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.3/5 809 reviews

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The Sebel Melbourne Docklands - Image 1
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The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

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Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Telephone
Fax +61 3 9641 7599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Capri @The Quays

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Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  809 reviews

TripAdvisor Rating  4.1/5  938 reviews

Customer review rating 1.5/5

Aurelien R. Business - Confirmed reviews ALL

The hotel was good but there was an issue with the included Breakfast. I sent an email to complain on Mon 26 May to in… but never heard anything back.

Customer review rating 5.0/5

Robby C. Business - Confirmed reviews ALL

Check in is fast and efficient, staff are super friendly, parking is a breeze. So easy to get to and to get out of town in the morning. Expressway check out is perfect Thank you

Customer review rating 4.0/5

Robert D. Couples - Confirmed reviews ALL

It's great to stay in a comfortable room with access to outside air

Customer review rating 2.0/5

Catherine M. Couples - Confirmed reviews ALL

Reception staff took well over 30 minutes to serve me when I checked in. Staff training was used as an excuse but found the reception staff abrupt and unfriendly.

Thank you for sharing your feedback. I am sorry to hear your experience wasn’t as welcoming or comfortable as it should have been. Your comments have been passed on to the appropriate teams for review, additionally I am excited to advise we are currently finalizing a furniture upgrade program, with completion expected by February 2026. We do hope to have the chance to provide a more enjoyable experience should you stay again. Best regards Wei Xiong General Manager

Customer review rating 3.5/5

Sally T. Couples - Confirmed reviews ALL

Loved our overnight stay in a balcony waterfront room - thank you. The gorgeous staff member who checked me in was professional, attentive and friendly, however check-in did take a longer than anticipated amount of time due to me using a gift card which was apparently not a common occurrence. Although we enjoyed our stay, please accept this feedback on our stay, for you to consider; When trying to use the tv in the lounge room we found it would not turn on with either remote. The bedroom tv turned on however there was no volume accessible. Also, although we were approved for a late checkout of 11am when we were checking in, we are disappointed and were shocked at the time to have a male staff member enter our room (without knocking) at 9.45am, which was prior to even the standard 10am checkout time! This was confronting, and not a pleasant experience for us and hopefully something you can address with your housekeeping staff so it doesn’t occur for other guests…. I feel like the late check-out was not recorded on our booking as we also found when trying to exit the carpark that our room key didnt register on the car park scanner meaning we needed to wait for another car to enter the carpark and raise the boomgate for us to get out. This was an issue as we couldn’t reverse either due to 3 cars immediately behind us also wishing to exit at the time. Whilst my partner was eventually able to exit the carpark, I hopped out of the car to come up the lift to speak to reservations and hand in my key. As the room key had obviously been disabled, I was stuck in the carpark without phone signal to call anyone and not be able to access the lift and had to wait a further 10 minutes for another guest to open the boom gate as they departed before I was able to exit on foot via the carpark. Overall, a pleasant stay even with these issues that we had, and we would consider staying again some time.

Thank you for your thoughtful review and the lovely comments about our team, location, and room layout — I am pleased that overall you enjoyed your overnight stay. We appreciate you taking the time to share feedback on a few aspects that impacted your experience and apologies for the shortcomings. Please be assured the points have been shared with the relevant teams as part of our ongoing commitment to improving the guest experience. I am so pleased to hear you would consider staying with us again and hope to welcome you back in the future for a seamless stay. Warm regards Wei Xiong General Manager

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Other web-users rate our hotel

  • 497 reviews 9.2/10 Location
  • 721 reviews 7.3/10 Room
  • 483 reviews 7.5/10 Service
  • 11 reviews 4.3/10 WiFi
  • 260 reviews 7.3/10 Cleanliness
  • 115 reviews 6.2/10 Value
  • 98 reviews 8.7/10 Pool
  • 74 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.