曼彻斯特皮卡迪利美居酒店 4 星

客户意见评级 (ALL 评级) 3.6/5 1,066 评论

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Portland Street, M1 4PH 曼彻斯特, 英国

描述

酒店其他优惠

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

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酒店位置

曼彻斯特皮卡迪利美居酒店

Portland Street
M1 4PH 曼彻斯特
英国

GPS:53.479874, -2.237445

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.6/5  1,066 评论

TripAdvisor 评级  3.5/5  4,950 评论

Absolutely vile

Tripadvisor 评级 1.0/5

187annonxx 经 TripAdvisor 认证的评论

Honestly vile. I arrived in my room on my birthday with my partner. To find in the bathroom there were numerous amounts of hairs in the bath tub, which being 8 months pregnant I would’ve liked to use the facility but it was just vile. When we arrived back in the evening, I was looking for a plug socket and decided to check behind the bed to see if there was one near the bedside only instead to find a previous persons PJS down the side of the bed along with a load of rubbish!!!! The room had not been cleaned thoroughly and it was very disappointing I actually had to sleep with clothes on because I felt so disgusting to be in there, if I wasn’t so heavily pregnant I would’ve gone to the effort to find somewhere else. I have emailed twice with picture and video evidence and no response, says a lot about them, vile just vile

Thank you for your review, and first and foremost, I would like to sincerely apologise for the experience you had with us — especially on what should have been a special and celebratory occasion. Reading your comments is deeply upsetting, and I am truly sorry that your room was in such an unacceptable condition. The cleanliness issues you described are far below the standards we aim to maintain, and it's extremely concerning that these were not addressed before your arrival. We understand how important a clean and comfortable environment is — especially during pregnancy — and I’m sorry we failed you in this regard. I’m also very sorry to hear that your previous emails have gone unanswered. This is not the level of responsiveness we expect from our team, and I will be personally investigating why your concerns were not acknowledged sooner. Please know that your feedback has been escalated to our senior housekeeping and management teams for immediate action. If you're open to it, I would very much like to speak with you directly to offer a more personal apology and discuss how we can make this right.

Basic, dated and grubby.

Tripadvisor 评级 1.0/5

Kirsty E 商务住宿 - 经 TripAdvisor 认证的评论

A really basic and dated hotel. The staff seem so used to dealing with disgruntled guests, that they no longer care. On the hottest day of the year, I asked prior to check in, if there was air conditioning in the rooms and was assured yes there was. Get to the room, and there is a fan sat on the desk, as the air conditioning didn’t work. Why not just be honest? This seemed to be the case for the full hotel. Sat in a conference room for full day conference and it was stifling. No ice in the jugs of water, at dinner, wine had been sat out so was warm. Just no care or attention given. No one asked on check out about the stay, as I guess they know the answer. Everywhere felt just a little bit grubby. For the price point, there are much nicer hotels in Manchester.

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your disappointing experience and that we fell short in so many areas during your stay. We sincerely regret that the air conditioning was not functioning as expected, particularly during such warm weather, and that this was not communicated clearly to you beforehand. That should not have happened, and we understand how frustrating it must have been. We're also sorry to hear that the conference environment and dining experience were uncomfortable and did not meet basic expectations — these are not the standards we aim to uphold. Your comments about cleanliness and the general atmosphere are especially concerning. Please know we take this very seriously, and your feedback has been shared with our management team for immediate review and follow-up. We are committed to improving and hope you might consider giving us another chance in the future to provide the experience you rightfully expected.

Do not stay in this alleged 4 star, it is not a 4 star, pictures from webpage do not match the way it is now

Tripadvisor 评级 1.0/5

talbotanne1 经 TripAdvisor 认证的评论

An absolute hovel, not a 4 star hotel, not a 3 star, pushing at a 2 star, rooms were unclean, blood droplets in the bathroom and the first room absolutely stank, also we had booked 3 rooms for a family celebration for 3 nights, 2 of our rooms had to be changed twice due to smell, someone's belongings still in another of the room, book elsewhere this is not a nice hotel whatsoever, still waiting on points offered by the assistant manager, emailed him no reply, why am I not surprised.....

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize that your stay did not meet expectations. Cleanliness, comfort, and service are top priorities for us, and it’s clear we fell short during your visit. The issues you encountered with room conditions and communication are completely unacceptable and not reflective of the standards we strive to uphold. We are currently investigating these matters with our housekeeping and management teams to ensure they are addressed and do not happen again. Regarding the points promised by our assistant manager, we understand your frustration and are following up internally to ensure your concerns are acknowledged and resolved. Your feedback is invaluable and helps us improve, and again, we’re very sorry for the inconvenience caused during such an important family occasion. Kind regards, Olivia Guest Relations Manager

Good value

Tripadvisor 评级 4.0/5

Rupert T 商务住宿 - 经 TripAdvisor 认证的评论

Compared with other hotels in this group this one is relatively basic, but so was the cost. It was quiet and comfortable, and well located, in walking distance from Piccadilly station. The room was quiet. The restaurant on the 3rd floor was good.

Dear Rupert, Thank you for taking the time to share your feedback! We're glad to hear you found your stay to be good value for money and appreciated the quiet, comfortable atmosphere along with our central location near Piccadilly Station. It's great to know you also enjoyed dining in our third-floor restaurant. We hope to welcome you back again soon for another pleasant stay! Kind regards, Olivia Guest Relations Manager

‘The location of this hotel is perfect, it’s central to lots of amenities.’

Tripadvisor 评级 3.0/5

Ben927 Friends getaway - 经 TripAdvisor 认证的评论

The location of this hotel is perfect, it’s central to lots of amenities e.g canal street, lots of bars and pubs and shops. There’s also plenty of parking options nearby. Ian, Daniel and Becca on reception were very friendly and accommodating. They even offered us mimosas on arrival, which I thought was a nice touch considering we were there for a sten do. The rooms were spacious and clean. But they could be done with a touch up. The bathrooms were clean as well, but leaked whenever we’d take a shower and they were really small, it’s a bit of struggle if you’re slightly taller than average. Although there’s climate control in the room and we’d put the air con on, it was still really hot, so we didn’t have the best nights sleep. Overall, would recommend the hotel because of the location and service, but the temperature of the rooms was awful.

Dear Ben, Thank you so much for your detailed feedback! We're really pleased to hear that you enjoyed the central location and found our team — especially Ian, Daniel, and Becca — friendly and accommodating. It's great to know the welcome mimosas added a special touch to your stay for the stag do! We appreciate your comments regarding the room and bathroom. We're always looking for ways to improve, and your feedback will be shared with our maintenance and housekeeping teams to review the air conditioning and bathroom facilities. We're sorry to hear the room temperature affected your sleep — that’s certainly not the experience we aim to deliver. Thank you again for your recommendation, and we hope to welcome you back in the future for an even better stay! Kind regards, Olivia Guest Relations Manager

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其他网络用户评价我们的酒店

  • 2,270 评论 9.5/10 位置
  • 3,534 评论 5.1/10 房间
  • 6,819 评论 9.2/10 服务
  • 244 评论 2.1/10 上网
  • 1,318 评论 4.5/10 舒适度
  • 1,278 评论 9.1/10 早餐
  • 1,269 评论 5.1/10 清洁度
  • 1,148 评论 9.3/10 酒吧和饮品

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