Novotel Monterrey Valle

Customer review rating (ALL Rating) 3.8/5 1,669 reviews

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Novotel Monterrey Valle - Image 1
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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,669 reviews

TripAdvisor Rating  3.3/5  426 reviews

Customer review rating 1.5/5

Francisco M. Families - Confirmed reviews ALL

Room in poor conditions

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Gaytán.

Very old hotel - in process of renovation

Customer review rating 1.5/5

Paul Business - Confirmed reviews ALL

Very old hotel in process to be refresh - no exterior area available, all hotel is under construction. probably good hotel once it is done but visiting an hotel under renovation is not good experience.

Customer review rating 4.5/5

Jan C. Business - Confirmed reviews ALL

Good experience

Estimado Sr. C. Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder tener el placer de recibirle nuevamente. Atentamente, Alejandro Gaytán.

Dirty room, especially the bathroom.

Customer review rating 1.5/5

Alberto Couples - Confirmed reviews ALL

Dirty room, especially the bathroom. Extremely thin walls.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Gaytán.

Customer review rating 3.5/5

Gabriela Business - Confirmed reviews ALL

no conditioner, no body cream. The towel holder fell down

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a better guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the best hotel experience. Sincerely, Alejandro Gaytán.

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Other web-users rate our hotel

  • 398 reviews 7.9/10 Location
  • 1,003 reviews 3.4/10 Room
  • 827 reviews 6.5/10 Service
  • 48 reviews 2.1/10 WiFi
  • 526 reviews 2.4/10 Cleanliness
  • 478 reviews 2.7/10 Amenities
  • 414 reviews 3.2/10 Comfort
  • 360 reviews 2.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.